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Privacy Policy

This Privacy Policy applies in connection to, access and use of the website, including but not limited to our related sub-websites and related applications, all of its features and content (hereinafter referred to as “Website”) of our products and/or services provided by Emote Media Sdn Bhd and its affiliate (including parent, subsidiary, related and/or associated companies) (collectively hereinafter referred to as “Emote Media”, “we”, “us” or “our”).


We respect the privacy of individuals with regard to personal information (hereinafter referred to as “Personal Data”) and are committed to protecting the privacy of our users. This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 (hereinafter referred to as “Act”) and describes how we collect, store, use, share, process and protect your Personal Data and your choices with regard to your Personal Data that is given and/or collected through this Website. The legal responsibility for compliance with the Act lies with Emote Media who is the “data user” under the Act and is registered as such with the Personal Data Protection Commission. Compliance with this Privacy Policy and the Act is the responsibility of all employees and staff of Emote Media.


Please read this Privacy Policy carefully before continuing to access this Website and/or submitting any of your Personal Data to us.

By using this Website or by interacting with us or by otherwise providing us your Personal Data, you have read and consent and/or you are deem to have read and consent and agree to be bound and accept the privacy practices contained in this Privacy Policy without limitation or qualification. Further, you acknowledge that by clicking on the “I Agree” and/or the “Submit” or similar button on this Privacy Policy, you confirm your understanding and acceptance of this Privacy Policy and that this will constitute your signature. If you do not agree to this Privacy Policy, please immediately discontinue your access to this Website and/or do not provide us any of your Personal Data.


We reserve the right to make changes to this Privacy Policy at any time or from time to time and at our discretion without prior notice and you will be deemed to have accepted such change(s) if you continue to access and/or use of our Website or products and/or services subsequent to the change(s). Any changes will be posted and/or announced in this Privacy Policy on our Website. You are encouraged to regularly check/visit/read this Privacy Policy from time to time whenever you visit our Website to make sure you are aware of and understand the changes (if any) that are made and how your Personal Data provided to us may be used.


This Privacy Policy is not a contract, nor does it suggest any obligation on our part with another party. In the event of conflict between the English and Bahasa Melayu versions of the Privacy Policy, the English version of the Privacy Policy shall prevail.


1. Information We Collect
A. Personal Data

We collect personal information about you that can be used to identify you on its own or in combination with other data that we collect or have access to, including but not limited to, your names, age, gender, date of birth, marital status, race, nationality, occupation, addresses, phone numbers, email addresses, residential and/or office address, identity card/passport number, bank details, credit card information, account login information, technical computer information (e.g. IP address), website usage information, consumer generated content and/or any other information about you which you have provided to us from time to time.


Your Personal Data is collected from a variety of sources including but not limited to the following :-
(a) directly from you by whatsoever means and/or in whatever manner;
(b) obtained independently from publicly available sources or other lawful sources;
(c) through the Website and from cookies used on the Website; and

(d) obtained from third parties.


The personal information collected through the Website is used to improve the content of our Website and/or to be used for our marketing purposes. It is not shared with other organizations for commercial purposes unless specifically stated herein. We may use your personal information inter alia for the following purposes, which may or may not be relevant to all users:
(1) to promote, advertise, enhance and/or deliver our products and/or services to you offered by us or third parties that you have requested or which we think may be of interest to you or otherwise any communication from you to us;
(2) to validate your compliance with the terms and conditions;
(3) for content improvement and/or feedback purposes and/or providing customer care and enhancing customer satisfaction;
(4) to reach you, when necessary, regarding your use of the Website and/or products and/or services; and
(5) to send you invites to our product launches, promotional materials, updates on products and/or services, news and event updates, rewards and promotions, special offers and advertisements for marketing purposes;
(6) to process your payments transactions (including without limitation to credit control services) relating to our products and/or services;
(7) information and security purposes, including but not limited to managing and administrating e-mail, handling and investigating any security related issues, vulnerability, and/or incidents;
(8) legal purposes (including but not limited to obtaining legal advice and dispute resolution) or disclosing Personal Data to the government authorities and/or authorised third party as required by law; and

(9) for the few situations described below to better serve you.


Partners: We may provide services and/or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we may share and/or jointly collect customer information related to those transactions with that third party. On the co-branded registration pages, we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used.


Affiliated Entities: We may share and/or jointly collect information with our parent, subsidiary, related and/or associated company entity. Sharing information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems. In the event we are sold or acquired by a third party, we would also transfer your information as part of the business being sold to that third party. You hereby consent to us that the Personal Data you have provided to us or to our third-party services and/or products providers may be transferred within or outside of Malaysia, where we consider it necessary for the purposes of provision of services and/or products to you. We shall endeavour to ensure that the Personal Data shall not be used other than for that part of the purpose stated herein and to adequately ensure the confidentiality of the Personal Data.


Testimonials: With your consent, we may post your testimonial along with your name on our Website. If you wish to update or delete your testimonial, you can contact us at


Email Usage: By submitting your email address on this Website, you agree to receive email from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails.


By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.


Telephone: In addition, you agree that by submitting your telephone contact information on this Website and/or registering to receive the product and/or service offered herein, you hereby consent to us that the Personal Data you have provided to us or to our third party services and/or products providers may be transferred within or outside of Malaysia, where we consider it necessary for the purposes of provision of services and/or products to you. We shall endeavour to ensure that the Personal Data shall not be used other than for that part of the purpose stated herein and to adequately ensure the confidentiality of the Personal Data.


B. Non-Personal Information

We also may collect various types of non-personal information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made and compile aggregate data to help serve site visitors better.


When you access our Website and/or use of any of our products and/or services offered by us, we may automatically (i.e. not by registration) collect non-personal information (e.g. type of Internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed).


For example, we may use session and persistent “cookies”, “IP Addresses”, session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), third party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personal or other aggregated information about site visitors to gain a better understanding of how site visitors use our Website.


To maintain our quality of service and to assist in the analysis of product performance, we may gather data on connection information, including the timing and size of all products and/or services sent over the internet during a session. The gathered information is used only to ensure the highest quality experience possible when using our products.


Our products, desktop tools and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your user experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this non-personal information and we do not share this type of information about individual users with third parties.


We may also conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.


We may use cookies and other tracking technologies to facilitate administration and navigation, to better understand and improve and personalise use of our Website and to provide you with a customized online experience. Cookies are small pieces of information stored on the hard drive of your computer or device for record-keeping purposes and are used by us to track your visits. Cookies may be used to save your preferences for your ease and convenience when using the website.


Emails (or newsletters) that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city, state, and county) associated with the applicable IP address. We may preserve the content of any email or other electronic message that we receive. Any Personal Data contained in those messages will only be used or disclosed in ways set out in this Privacy Policy.


Please note that you may choose to configure the settings on your computer or device or web browsers to delete or block the cookies. However, choosing to do so may reduce the functionality of the Website, the quality and efficiency of delivery of the services and/or products or from having access to some functions and/or services on our Website or the web-hosted software that runs on our Website. In such an event, we shall not be held liable for the interruption, non-provision or loss of products and/or services and/or for any losses and/or damages arising therein.


2. Third Party Actions

This Website may contain links to other third-party websites on the internet. Emote Media assumes no responsibility for verifying and makes no representations or warranties regarding the identity or trustworthiness of the source or content of any third-party links. We do not control and are not liable for the actions of any third parties who are linked from our Website. We pride ourselves in recommending quality business partners and/or companies, but such relationships are generally technical in nature, or content collaboration and have no control over the actions of those third parties, the content they provide on their website, or their privacy practices. You should review their privacy policy before sending them any Personal Data.


While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties to whom we work with so that we may enhance our future service to all customers/users. For avoidance of doubt, the inclusion of such a link does not imply endorsement of the site by or any association with its operators.


3. Children’s Privacy

We do not knowingly intend to collect Personal Data from individuals under eighteen (18) years of age. You affirm that you are either 18 years of age or more and that you are fully able and competent to agree to be bound and accept the terms and conditions, obligations, affirmations, representations, warranties set forth in this Privacy Policy without limitation or qualification, and to abide by and comply with these terms and conditions. If your minor child has provided us with Personal Data, you may email us at if you want your minor child’s information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.


4. IP Addresses

We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you our products and/or services.


5. Commitment to Data Security

All information collected from you is stored and processed in a technically and physically secure environment. Whilst we will use our best endeavours to maintain a security plan deemed adequate by us to protect your Personal Data, we make no guarantee that the Website will be free from security breaches, especially due to unauthorised actions of third parties such as, but not limited to spoof attacks, session hacking, sniffing or tampering. Furthermore, employees, contractors, and vendors who have access to your Personal Data in connection with providing services for us are required to keep the information confidential.


When a user is asked to provide his/her credit card information, we provide a secure environment through our partners’ systems using industry standard SSL encryption or SET protocols to protect sensitive information online, and we do everything we can to protect user information offline. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we take reasonable measures to protect your Personal Data, we cannot ensure or warrant the security of the Personal Data that you transmit to us, and you do so at your own risk.


Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. Any Personal Data supplied by you shall be retained by us as long as necessary for the fulfilment of the purposes stated in paragraph 1 above or as required to satisfy any legal regulatory, accounting requirements or to protect our interests.


6. Contacting Us

Under the Act, you have the right to access to your Personal Data held by us, subject to payment of a prescribed fee to us, and to request correction of your Personal Data which is inaccurate, incomplete, misleading or not up-to-date, request us to stop processing your Personal Data for direct marketing, limit the processing of your Personal Data and/or make any inquiries regarding your Personal Data, subject further to any applicable legal restrictions and/or contractual conditions.


If you have any questions regarding this Privacy Policy or if you wish to request access to your Personal Data or if you wish to correct your Personal Data or if you wish to withdraw your consent for future marketing communication, you may send your request by writing us an email to


We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods listed above.


7. Confidentiality
Personal Data held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law that may from time to time be in force unless you agree that we may disclose your Personal Data to the following parties, as may be necessary or appropriate, including and not limited to the following :-
(a) any person to whom we are required to do so by law or in response to any authorities, government agencies and/or industry regulators;
(b) our financiers, auditors, legal advisors, financial advisors, accountants, consultants and other professional advisors;
(c) third party service and product provider including but not limited to information technology;
(d) our advertisers, network operators, property management companies, contractors or sub-contractors; and/or

(e) our joint venture and/or business partners or any of the companies which is related or affiliated to us.


Any questions, comments, suggestions or information other than Personal Data sent or posted to this Website, or any part of this Website by users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.


We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you. When you become a winner in a contest or participate in any of our events, we may publish your name, photographs and other personal information without compensation for advertising and publicity purposes.


8. Other Queries
If you have any questions or complaints relating to the use or disclosure of your Personal Data, or if you wish to know more about our data protection policies and practices, please contact us at:

Email Address:

We Want To Hear From You

Contact Us

Emote Media Pte. Ltd. (201914587K)
531A Upper Cross Street, #04-95, Hong Lim Complex, 051531, Singapore.

Emote Media Sdn. Bhd. (1291284-P)
1Petaling Residence & Commerz,
Jalan 1C/149, Off Jalan Sungei Besi,
57100, Kuala Lumpur, Malaysia.

+6010-206 6168

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